Now that furlough has ended and we are beginning to return to the Box Office, it is our absolute priority to be in contact with every one of our patrons to resolve all outstanding bookings.
We have received an unprecedented number of enquiries and would like to reassure you that we will respond as soon as we can.
We are a small but dedicated team and will do our upmost, to show you how committed we are to rectifying any concerns you have and to get audiences back into our much loved theatre.
We understand it has been frustrating having to wait such a long time to receive a response from us regarding your refund/new show details. We are truly sorry for any upset caused as a result.
As you can appreciate this has been an exceptionally challenging time for all and particularly the theatre industry.
Our team has been on furlough since March and it has been very difficult for us not being able to work and to be in touch with you in our normal way.
For any urgent enquiries, please email email@example.com and we will aim to get back to you as soon as possible.
We would like to thank everyone for their continual support, and we look forward to seeing you again in the hopefully not-too-distant future.